Terms and conditions

Loading and unloading 

1.Loading and unloading is charged hourly in 30minute cycles. Minimums apply.

2.Our window periods vary between 1-2hours, but in most cases we are on time.We usually call when we experience delays.

3.The clock starts once we get there and end when we complete the job. The onus is on the customer to be ready before we arrive.

4.We charge for shrink wrap if we provide it otherwise the customer may provide it.

5.For customers requiring loading only, our liability lies only when we load. Any mishaps during travel or when someone else unloads is not our responsibility.

6.If we do both loading and unloading same day then our liability is for everything.

7.Please check your belongings during loading and inspect the truck or pod before we leave.

8.Deposits are required for our appointments

9.Deposits made are non refundable.

10.Reservations are confirmed by getting a deposit confirmation number. All successful deposits generate a confirmation number.

11.We give 2hours to make the deposit or extra time by arrangement.

12.The balance on amounts due is promptly  required on completion of job

13.Returned, stopped, reversed payments for any reason will attract 5% administration charge of the invoice in addition to the invoice value. Our representatives do make concerted efforts to collect these amounts within the realm of the law.

14.All cancellations should be made by email

15.Coupons should be redeemed when making reservation.

16.Coupons cant be combined or transferred.


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Apartment moving

1.All conditions applicable under house moving in column 2 [house moving terms-conditions] apply to apartment moving.

2.Elevator operated apartment moves charged by the hour unless our representative did an onsite estimate.

3.All boxes to be moved should be taped

4.All boxes to be moved should not be over-packed, otherwise they count as two

5.We bring pads, shrink wrap and tape only. No boxes!

6.All electronic gadgets should be disconnected and boxed by the customer.

7.The clock starts once we get there regardless of readiness of customer.

8.After move sign bill of lading and get your copy from movers.































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House moving

1.House moving includes houses and townhomes [townhouses].

2.We offer flat or hourly rates for these type of moves.

3.On flat rate estimates, we have the right to alter the estimate should the items to be moved be different to the estimate request sent by customer.

4.Before the move customer should indicate cargo insurance cover desired. We have 3 options.

5.Customer should go over bill of lading with movers before start of move.

6.On full moves, our movers have the privilege to 30mins lunch-break included in the moving time.

7.Customers not allowed to take pictures or videos of our men or truck at anytime except when breakages occur - which can be photographed.

8.Mishaps can be settled by deductions on final moving fee or can settled later after of investigations.

9.Deposits expected for all moves, no deposit no reservation.

10.Deposits to be made same day estimate was accepted, otherwise date given to someone else.

11.Deposits are non refundable

12..Returned, stopped, reversed payments for any reason will attract 5% administration charge of the invoice in addition to the invoice value. Our representatives do make concerted efforts to collect these amounts within the realm of the law

13.Full payments to be made on completion of move.

14.Coupons to be redeemed when making reservation, not valid later.

15.Coupons can not be combined or transferred.

16.Good luck with the move.


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